Where do you ship from?
We work closely with manufacturers to ship from their warehouses across Canada directly to your home. This cuts out a major logistical bottleneck that allows us to save on the costs of warehousing and maintaining an inventory. In turn, this allows us to pass the savings along to you and offer the absolute lowest price - guaranteed.
If you have any special requests regarding shipping, please feel free to contact us regarding your order.
Where is my product?
We take pride in working with manufacturers to ensure that only the highest quality shipping companies are used to get your product to you in a timely and safe manner. During checkout, you can estimate how long shipping will take on your order but we ask that you allow 3-5 weeks for shipping, depending on the product.
After you place your order, you will receive an email verification notifying you of when your order has been processed and shipped. Included in this email will be a tracking number and instructions about how you can see where your product is every step of the way.
How long does shipping take?
Depending on the product and your preferred method of shipping, deliverance of your product may take anywhere between 2-14 days. Upon receiving your order, we will send you an email including a tracking number and instructions regarding how you can go about keeping track of your order every step of the way.
Do you ship outside Canada?
Depending on the product and volume of your order, it is very possible that we will be able to ship outside of Canada. If you are ordering internationally, please get in contact with us with the products you're ordering so we can provide you with a quote and estimate the most viable shipping method.
Do you ship to PO boxes?
At this time we currently do not ship to P.O. boxes.
What payment methods do you accept?
We're proud to say we use Shopify Payments to process all of our payments securely and professionally. Thanks to this, we're able to accept every type of major debit and credit card.
Is my Credit Card details safe?
Our website features a SSL secure connection during the transaction, keeping your information secure and private. All of your personal information is encrypted with the latest 128-bit encryption from the moment you visit our website.
No card information is saved and remains the private property of the card holder at all times before, during, and after the product purchase. PayPal is an alternative payment method for those who do not want to use their credit cards. Taxes may apply in certain provinces in Canada.
Is product "x" in stock?
Since we've done away with our warehouses and ship directly from the manufacturer, it is safe to assume that every product listed on our website is currently in stock. However, in the rare instance that an inventory constraint arises at the manufacturer, we will do everything in our power to ensure that it's available to ship straight to your doorstep within 1-2 weeks.
What if my product is out of stock?
If your item is out of stock you will be contacted by email with an estimated arrival time, if that arrival time is too late you will be refunded your order without paying the re-stocking fee.
Are you an authorized retailer?
For all products currently in stock on our website we are indeed authorized by the manufacturer as an online retailer to sell their products.
I want a product that is not listed on your website
If you want a product that we currently don't stock but want to take advantage of our low price guarantee, please get in contact with us. We will do everything in our power to work directly with whatever manufacturer you may be requesting to track down your product.
I need support regarding my warranty
Since we ship directly from the manufacturer to you as an authorized online retailer, you will be provided with a full warranty on every purchase. The manufacturer will deal with your warranty directly and provide any service as necessary.
Please visit the manufacturer's website for warranty terms and conditions regarding your specific product. If you need a hand tracking down your manufacturer's website, contact us and we will be glad to help out.